Our vision is to be the vacation of choice for everyone around the world. That's why we've enhanced our commitment to your well-being while cruising with our SailSAFE™ Health and Safety Program.
REQUISITOS ANTES DEL CRUCERO Y REGISTRO DE ENTRADA
A BORDO: MÁS MEDIDAS DE DESINFECCIÓN, SISTEMAS ACTUALIZADOS DE FILTRADO DE AIRE Y MEJORES INSTALACIONES MÉDICAS
DESTINATIONS, ITINERARIES & SHORE EXCURSIONS
THOROUGH & EFFECTIVE MOBILIZATION PLAN
Nuestros protocolos y políticas de Salud y Seguridad se evalúan continuamente, y modificamos los requisitos en consecuencia.
¿Es necesario que los huéspedes reciban la vacuna para navegar?
Regent Seven Seas Cruises les da la bienvenida a todos los huéspedes a bordo, independientemente de cuál sea el estado de vacunación. Esta determinación está sujeta a las normas sanitarias locales específicas. Si existen requisitos de vacunación, los huéspedes recibirán una notificación aproximadamente 30 días antes de que comience la navegación.
En los casos en los que las normas locales exigen que yo reciba la vacuna contra el COVID-19, ¿qué significa estar "totalmente vacunado"?
In order to be considered fully vaccinated, unless otherwise noted, U.S. Food and Drug Administration (FDA), European Medicines Agency (EMA) and/or World Health Organization (WHO) authorized single brand vaccination protocol will be accepted, with the final dose having been received 14 days or more prior to embarkation. Vaccines include J&J Janssen, Pfizer-BioNTech, Moderna, AstraZeneca/Oxford (also known as Covishield and Vaxzervria), Sinopharm BIBP, Sinovac and Covaxin. These vaccines are listed as examples. Refer to FDA, EMA or WHO websites for full approved current list.
A mixed vaccination combination of two doses of an FDA or EMA approved/authorized or WHO Emergency Use Listed (EUL) COVID-19 two-dose series with a minimum interval of 17 days will also be accepted. Aviso: individuals receiving a Janssen COVID-19 vaccine before or after another COVID-19 vaccine are considered fully vaccinated against COVID-19 14 days after receipt of the single dose of the Janssen vaccine.
On certain sailings, due to local regulations, a guest who’s primary COVID-19 vaccination will be beyond 270 days at the time of disembarkation from their voyage must have a COVID-19 “booster” dose prior to embarkation to be fully vaccinated.
Vaccination requirements for both fully vaccinated and unvaccinated guests will be highlighted to guests approximately 30-days prior to sailing.
¿Los huéspedes deben presentar una prueba de COVID-19 con resultado negativo para navegar?
Los requisitos de las pruebas, si existen, se informan a los huéspedes aproximadamente 30 días antes de que comience la navegación y pueden variar según el estado de vacunación. Si se requiere una prueba de COVID-19 antes del crucero, es responsabilidad del huésped coordinarla y pagarla.
¿Cómo puedo obtener información sobre la vacuna contra el COVID-19 o los requisitos de prueba para los cruceros de más de 30 días?
We are closely monitoring the evolving global public health environment and to the extent any itineraries are affected, we will notify impacted guests in a timely fashion and update our booking requirements. Es posible que surjan restricciones de viaje adicionales para determinadas nacionalidades o países en función del entorno de salud pública, que está en rápida evolución; por eso se recomienda encarecidamente a todos los huéspedes que consulten los requisitos de viaje vigentes.
Si se me exige una prueba de vacunación contra el COVID-19, ¿qué documentación debo presentar?
La prueba de vacunación contra el COVID-19 debe ser el documento original del registro de vacunación emitido por la autoridad sanitaria del país que administró la vacuna o el proveedor médico del huésped que aplicó la vacuna. No obstante, se aceptará también una foto del documento de registro de vacunación. Electronic vaccination records will be accepted for residents of countries where electronic documentation is the standard issued form. Confirmation email of vaccination appointment will not be accepted.
Si se me exige una prueba de COVID-19 con resultado negativo, ¿qué documentación debo presentar?
Si, debido a las normas locales, se requieren pruebas, los huéspedes deben proporcionar una prueba de COVID-19 con resultado negativo (impreso o digital) de un proveedor de pruebas registrado. Esta prueba se debe realizar dentro de un período específico en el embarque y los huéspedes deben viajar con una copia del resultado de la prueba. No hay instalaciones de prueba en el puerto; por lo tanto, se negará el embarque a los huéspedes que no traigan una prueba de COVID-19 con resultado negativo, si es necesario.
Test result documentation must be provided in English and must include the following information:
Si estoy participando en un Programa Terrestre antes del crucero organizado por Regent Seven Seas Cruises, ¿Regent ofrecerá pruebas de COVID-19 para cumplir con los requisitos de prueba antes del embarque?
En el caso de los huéspedes que participan en programas terrestres antes del crucero y que no están vacunados contra el COVID-19, es su responsabilidad coordinar y pagar cualquier prueba de COVID-19 antes del crucero requerida antes de subir al barco.
Dado que no se realizan pruebas en el muelle, si debo proporcionar una prueba de COVID-19 con resultado negativo, ¿de qué manera puedo someterme a la prueba?
Los huéspedes que necesiten ayuda para encontrar un lugar de prueba de COVID-19 antes de salir de su casa o mientras viajan pueden visitar el sitio web Test for Travel haciendo clic aquí.
Are face coverings required?
At this time, face coverings are not required on board Regent ships.
We will continue to update our face covering policy as protocols evolve and change as policies are subject to local oversight of authorities in the jurisdiction(s) in which the ships are sailing. Should local regulations change, guests may be required to wear face coverings with short notice.
Please note, certain airlines and in-destination venues and public transport services may implement their own policies, independent to the local jurisdiction, and we therefore recommend guests to travel with a supply of face-coverings.
What happens if I don’t comply with health and safety requirements?
All guests and crew are required to comply with our health and safety requirements to protect everyone on board, at the terminal and at destinations we visit. Individuals who do not comply with requirements will be denied boarding or disembarked from the cruise.
Guests should refer to the Cruise Ticket Contract issue for their cruise for complete details.
Will I be required to take a COVID-19 test to disembark the ship? Will you offer testing to meet travel requirements for guests flying back to countries that require negative COVID-19 test results to re-enter the country post-cruise?
For those guests whose country requires a COVID-19 test (PCR or Antigen) to return home, COVID-19 tests are the guest’s responsibility to arrange and pay for.
Si participo en un Programa Terrestre después del crucero organizado por Regent Seven Seas Cruises, ¿Regent ofrecerá pruebas de COVID-19 para cumplir con cualquier requisito de prueba específico del país necesario para regresar al hogar después del crucero?
For those guests whose country requires a COVID-19 test (antigen or PCR) to return home after a post cruise land program, COVID-19 tests are the guest’s responsibility to arrange and pay for.
Should guests require assistance finding a COVID-19 testing location prior to departing home or while traveling, please click here to visit the Test for Travel website.
Si no puedo navegar porque recibo un resultado positivo de COVID-19 antes de subir al barco, ¿recibiré un reembolso?
Los huéspedes que deban cancelar su crucero antes de subir al barco debido a una prueba de COVID-19 con resultado positivo antes de salir de su hogar o mientras se trasladan para viajar en el barco deben presentar un reclamo del seguro.
¿Los huéspedes deben someterse a la prueba de COVID-19 en algún momento durante el crucero?
Es posible que los huéspedes deban someterse a la prueba de COVID-19 durante un viaje si las autoridades locales lo consideran necesario. Guests would be responsible for the cost.
If I test positive for COVID-19 during a cruise and have to quarantine onboard during my cruise, will I receive a refund?
Guests who are quarantined onboard during their cruise and/or disembarked due to a positive COVID-19 test, immediate travel party or close contact as defined above should submit an insurance claim for trip interruption.
What happens if I test positive for COVID-19 during my cruise or at disembarkation?
Guests will only be tested while on board if they report symptoms consistent with COVID-19, and it is deemed a medical necessity by the ship’s doctor, unless testing is required to disembark due to local public health requirements.
If a guest tests positive for COVID-19 while on board, contact tracing will be performed in cooperation with the Security and Surveillance Team.
Si el huésped presenta síntomas, nuestro equipo médico a bordo lo tratará por su cuenta; y luego el huésped permanecerá en cuarentena en su suite. Aviso: Anti-viral Covid-19 therapeutics are readily available onboard and will be charged to the guests’ account. The length of their quarantine will depend on the severity of case, the number of days left in the voyage and if the guest(s) is symptomatic/asymptomatic. If the medical condition of the patient continues to deteriorate, the onboard medical team will determine proper course of action to safely disembark the guest(s) depending on the location of the vessel, and will engage Guest Relations team for follow up. Hospital and/or medical treatment after disembarkation will be at the guest’s expense.
Si el huésped no tiene síntomas, permanecerá en cuarentena en su suite. The length of their quarantine will depend on the severity of the case, the number of days left if the voyage and whether the guest remains asymptomatic or becomes symptomatic.
Will all guests traveling in the same suite be required to quarantine if one member of the party tests positive during the cruise or at disembarkation?
Guests traveling in the same suite as the confirmed COVID-19 positive case are considered close contacts and will receive an Antigen test for COVID-19. If the Antigen test is positive, a confirmatory PCR test will be given. If the Antigen test is negative, or if after a positive Antigen test the confirmatory PCR test is negative, the close contact will be able to continue to cruise. If the confirmatory PCR test is positive, the close contact will be quarantined and/or disembarked per standard operating procedure.
If a guest receives a positive COVID-19 test and is required to quarantine by local officials after disembarkation, Regent Seven Seas Cruises will not be responsible for any COVID-19 related costs and therefore we strongly encourage guests to purchase travel insurance that includes coverage for COVID-19.
Can I explore on my own while in port?
Guests are free to explore ports of call on their own or as part of a Regent organized excursion. Please keep in mind that this is dependent on local health authorities and the evolving regulations, which are subject to change.
Nuestro excepcional servicio comienza mucho antes de que usted suba a bordo. Su Asesor Personal lo ayudará a usted o a su Asesor de Viajes a planificar sus próximas vacaciones en un crucero de lujo.
